As standard, without VoxShield, (and unless otherwise specified), your item is protected by a 30 day warranty for repair or replace. Extend your warranty coverage by choosing VoxShield for your product.
Protect your investment: Include the VoxShield protection and get a minimum 1 year warranty. Visit http://shield.voxtechnologies.com or talk to your sales person today to discuss the additional service options available.
A $100 minimum or 20% surcharge (whichever is greater) may be applied for same day shipping.
Expedited orders are NCNR (non-cancellable, non-returnable).
All orders must be accompanied with hard copy purchase order for entry into VTC's production scheduling.
All VTC shipments are FOB Richardson, Texas, USA and are subject to credit approval prior to shipment.
Freight charges are the responsibility of the buyer and are determined at the time of shipping; a $9.00 handling fee will be applied if using a corporate freight account.
VTC quotations are valid for a period of thirty (30) days. If your order is not placed within this time period, VTC will be pleased to revisit this quotation.
This order acknowledgment does not confirm product delivery or credit approval.
Additional charges may also apply.
A $30 charge will be applied for any returned checks.
All software sales are final, no credit will be allowed.
Memory pricing is subject to market-value fluctuations and may be locked at the time of actual order placement.
Returns and RMA Instructions:
The VOX return policy applies to incorrect or returned orders.
Any product discrepancies or damages must be reported within 24 hours of receiving.
Return requests are accepted up to 14 days from date of receipt.
All returns must be accompanied by a valid RMA number.
All returns must arrive at Vox warehouse within 7 days from issue of RMA number.
DOA items must be claimed within 7 days of receipt.
Freight charges (both ways) are the responsibility of the buyer.
Credit may be issued for returns at our discretion and may be subject to a minimum restocking fee of 30%.
A copy of the invoice must be included with all returned items.
A restocking fee may be applied for returned orders.
A service charge of 1.5% per month will be added to all past due amounts.