Vox Technologies Service Request Form
General Info
Internal Reference number for your records
Company
The name of your company. Required.
Website for our records.
Addresses
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Street Address for this location
Use this field for longer addresses.
Use this field for longer addresses.
City for this location
State or Provice for this address
Postal code for this address
Country for this address
Contacts
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Contact person's first name
Contact person's last name
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Best numbers to contact this person
Best email addresses to contact this person

Inquiry Description

Service Type
  • Submit a Repair Request for parts that need service or replacement
  • Submit a Phone Consultation Request if you need technical assistance over the phone
  • Submit an Onsite Consultation Request if you need a technician to assist you on site
  • Submit a Data Requisition Request if you need data sheets, manuals, etc.
Details
Manufacturer part number
How many of this item you are sending in for service
The part number you use for your own inventory
Serial numbers of the individual items you are sending in, if you have them
Please provide a detailed description of the repair or service needed for these items
Select Rush if you need these items serviced as fast as possible
Select this option if you are willing to accept a replacement if we cannot perform a repair
Select this option if you are willing to accept an alternative, similar part if we cannot perform a repair

Upload Pictures and Other Media (Optional)

Providing pictures and other media regarding your items is very helpful for us and can expedite the evaluation and repair process!

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Agreement

Details
Contacts to Call :
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Best Times to Call (Optional) :
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The best date for us to call you
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Please provide a detailed description of the issue or goal
Agreement
Details
Contacts to Visit :
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Best Times to Call (Optional) :
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The best date for us to come visit you
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Addresses to Visit :
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Please provide a detailed description of the issue or goal
Agreement

NOTE: Vox Technologies operates out of the Dallas, TX, USA area. Onsite consultations farther than 50 miles from this area are subject to additional fees to cover transportation and lodging for our technicians.

Details
Description of Requisition and any additional information you can provide
  • Select this option if you wish to receive this item electronically
  • Select this option if you wish to receive this item through mail, on a CD or DVD
  • Select this option if you wish to receive a hard copy of this item through mail
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Select Rush if you need this item as quickly as possible
Agreement
Standard Warranty Information:
  • As standard, without VoxShield, (and unless otherwise specified), your item is protected by a 30 day warranty for repair or replace. Extend your warranty coverage by choosing VoxShield for your product.
  • Protect your investment: Include the VoxShield protection and get a minimum 1 year warranty. Visit http://shield.voxtechnologies.com or talk to your sales person today to discuss the additional service options available.
Ordering Information:
  • A $100 minimum or 20% surcharge (whichever is greater) may be applied for same day shipping.
  • Expedited orders are NCNR (non-cancellable, non-returnable).
  • All orders must be accompanied with hard copy purchase order for entry into VTC's production scheduling.
  • All VTC shipments are FOB Richardson, Texas, USA and are subject to credit approval prior to shipment.
  • Freight charges are the responsibility of the buyer and are determined at the time of shipping; a $9.00 handling fee will be applied if using a corporate freight account.
  • VTC quotations are valid for a period of thirty (30) days. If your order is not placed within this time period, VTC will be pleased to revisit this quotation.
  • This order acknowledgment does not confirm product delivery or credit approval.
  • Additional charges may also apply.
  • A $30 charge will be applied for any returned checks.
  • All software sales are final, no credit will be allowed.
  • Memory pricing is subject to market-value fluctuations and may be locked at the time of actual order placement.
 Returns and RMA Instructions:
  • The VOX return policy applies to incorrect or returned orders.
  • Any product discrepancies or damages must be reported within 24 hours of receiving.
  • Return requests are accepted up to 14 days from date of receipt.
  • All returns must be accompanied by a valid RMA number.
  • All returns must arrive at Vox warehouse within 7 days from issue of RMA number.
  • DOA items must be claimed within 7 days of receipt.
  • Freight charges (both ways) are the responsibility of the buyer.
  • Credit may be issued for returns at our discretion and may be subject to a minimum restocking fee of 30%.
  • A copy of the invoice must be included with all returned items.
  • A restocking fee may be applied for returned orders.
  • A service charge of 1.5% per month will be added to all past due amounts.